I hate to be a Debbie Downer, but… whether you are building a home or an office building, things are going to go wrong. That’s just the nature of the business. But how you limit the “show stoppers” from the trivial issues is key to retaining your wits among the ordered chaos.
What’s worked for me is something I call the 1-10-100 rule. Otherwise known as the “Pareto Rule” or the “The Good, The Bad, and The Ugly” it’s used to categorize issues into the most detrimental so we, as managers, can have a fighting chance on keeping dates while maintaining quality standards on site.
This is the “Good”. Here, we examine how spending quality time on prevention can actually save us a lot of time and money on home building. This also translates to savings which is very important when you’re into not only quality but also home building.
To prevent things from going wrong in home building, all parties (i.e. the contractor, the builders, the owners etc.) must have a full understanding of what is going on. Which materials are to be used, what the expectations are and how long they have to do it.
All of the proper equipment must be utilized and the right materials must be used in the right areas of the home. A good example is that you would use water board in a bathroom where the walls may be subject to becoming damp from use of the shower.
Here, we are on the number “10”. This is where we analyze how a small problem that was overlooked in an inspection can mean that we have to back up and fix an issue. This is where things can become costly.
Finding, repairing and analyzing problems is time-consuming and annoying. Inspections can help us to locate issues before they actually become issues. This is the “Bad” part of our equation.
However, we’re not stopping here. We also must calculate in the time and the money that it takes to not only inspect, but also to make the required repairs that shouldn’t have been needed in the first place. This is also known as “Ugly”.
From bad soil to the wrong bolts to not measuring correctly to not leveling the floor properly, all of these things, left undone, can add up to a disaster in home building.
This is where our “100” comes in. Here, we know that there is quality in good design and that there is quality in good workmanship. By selecting quality products from quality suppliers, we can literally eliminate up to 50 percent of potential errors in the home building process.
The next phase is to use quality craftsmen and quality tools to get the job done and to get it done right the first time. Getting the job done right the first time saves the owner and the builder both time and money which is the goal of any quality control management for home building.
How then is this done? By understanding what you’re working with. By knowing that the project is being supervised by personnel that understands the entire process from start to finish. By having daily reports that ensure the process is moving along smoothly and that if there are any issues cropping up we’re referring back to our 10 which tells us that upon inspection if anything is found to be wrong things stop immediately until such errors are corrected before proceeding on the building of the home.
This means that each and every component of the home is quality and will meet or exceed the builder and the homeowners expectations of the design and craftsmanship.
Without a proper design, there will be no quality and thus, there will be no design. Always follow up and make sure that the daily reports are coming in and that all of the inspections are taking place in a timely fashion.Tags: quality control in construction, quality in construction